EE Tops Complaints Chart for Broadband, Pay-TV, and Landline, Says Ofcom

EE Limited topped the complaints chart for broadband, landline, and pay television services in the UK, according to Ofcoms latest report, highlighting significant consumer dissatisfaction.

Between April and June, EE Limited was the most complained about provider across broadband, landline, and pay television services, marking a notable trend in consumer feedback.
Ofcom noted that this is the first time since late 2023 that a single provider, EE Limited, has emerged as the worst performer across these three service categories.
Conversely, Plusnet was recognized as the least complained about fixed broadband provider for the second consecutive quarter, indicating its strong customer satisfaction.

Why It Matters

This trend poses serious implications for EE Limiteds reputation and market position, while highlighting the ongoing challenges in the telecommunications sector. Consumer dissatisfaction with key services like broadband and pay television could influence regulatory actions and competition among providers such as Vodafone.