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Infosys launches Customer Experience Suite for Salesforce
Infosys has launched a new Customer Experience Suite for Salesforce, enhancing service delivery through advanced artificial intelligence capabilities, marking a significant milestone in their partnership.
- The newly launched Customer Experience Suite by Infosys integrates Infosys Topaz, an AI-first service offering, with Salesforces agentic AI capabilities to enhance customer interactions.
- This launch reinforces the long-standing collaboration between Infosys and Salesforce, aiming to improve customer experience and streamline business processes for clients across various sectors.
- Infosys made the announcement on a Friday via a regulatory filing, signaling its commitment to leveraging artificial intelligence in delivering innovative solutions tailored to customer needs.
Why It Matters
The introduction of the Customer Experience Suite signifies a pivotal advancement in utilizing artificial intelligence for improved business outcomes, reflecting a growing trend in the tech industry toward AI-driven solutions that enhance customer engagement and satisfaction.