Photo: economictimes.indiatimes.com
Soon, Delhi residents can apply for birth, caste certificates on WhatsApp
Delhi residents will soon access essential services like birth and caste certificates via WhatsApp, enhancing convenience and efficiency in government service delivery.
- The Delhi governments initiative allows residents to apply for nearly 50 government services, including birth and caste certificates, through a user-friendly WhatsApp chatbot.
- This bilingual service model aims to streamline processes and reduce the need for in-person visits to government offices, making it easier for citizens to obtain important documents.
- The Information Technology Department of Delhi is spearheading this project, reflecting a broader trend of digital transformation in public services to enhance citizen engagement.
Why It Matters
This initiative signifies a significant step towards digitizing government services in Delhi, promoting accessibility and efficiency. As more services transition online, it highlights the potential for technology to improve civic engagement and streamline bureaucratic processes.